Terms of Service

By creating an account, subscribing, accessing or using Exitnine, you agree to these Terms.

If you do not agree to these Terms, you must not use Exitnine.

1. Who We Are

Exitnine is operated by:

Exitnine Limited
Company number: 17090094
Registered office: 71-75 Shelton Street, London, Camden, WC2H 9JQ, United Kingdom
Contact email: admin@exitnine.ai

In these Terms, "Exitnine", "we", "us" and "our" means Exitnine Limited.

"You" and "your" means the person using Exitnine.

2. What Exitnine Is

Exitnine is an AI-powered coaching and development platform.

It is designed to help users reflect, plan, track progress, access coaching tools, use AI-generated guidance, participate in community features and work through personal development content.

Exitnine is a coaching and self-development platform. It is not therapy, medical advice, financial advice, legal advice, tax advice, employment advice, business advice, crisis support or a replacement for qualified professional services.

3. Eligibility

You must be at least 18 years old to use Exitnine.

By using Exitnine, you confirm that:

• You are at least 18
• You are using Exitnine for personal consumer use only
• The information you provide is accurate and not misleading
• You will comply with these Terms

We may suspend or close your account if we believe you are under 18, have provided false information, or are using Exitnine in breach of these Terms.

We may also ask you to verify your identity or age where reasonably necessary.

4. Your Account

You may create one account using one email address.

You must not:

• Create multiple accounts to avoid restrictions
• Share your login details with another person
• Sell, transfer or assign your account
• Allow anyone else to use your account
• Use another person's account without permission

You are responsible for keeping your login details secure.

You must tell us promptly if you believe your account has been compromised.

We are not responsible for losses caused by your failure to keep your account secure, unless the law says otherwise.

5. Subscriptions and Plans

Exitnine offers paid subscription plans.

The current plans are:

Standard

• Monthly: £24 per month
• Annual: £244.80 per year

Pro

• Monthly: £38 per month
• Annual: £364.80 per year

Prices may include or exclude taxes depending on your location and the checkout flow.

We may offer discount codes, coupons or promotional pricing. Discounts may be changed, withdrawn, limited or cancelled at any time unless we have expressly agreed otherwise.

We do not currently offer free trials.

6. Auto-Renewal

Exitnine subscriptions renew automatically unless cancelled before the next billing date.

Monthly subscriptions renew each month.

Annual subscriptions renew each year.

By subscribing, you authorise Exitnine and our payment provider, Stripe, to charge your selected payment method on a recurring basis until you cancel.

We will make clear at checkout:

• The plan you are buying
• The price
• The billing period
• Whether the subscription renews automatically
• How you can cancel
• Any minimum commitment, if applicable
• When access starts

7. Payment Processing

Payments are processed by Stripe or another payment provider we may use in future.

We do not store your full card number.

You are responsible for keeping your payment details accurate and up to date.

If payment fails, we may suspend or restrict your access until payment is successfully completed.

8. Cancelling Your Subscription

You may cancel your Exitnine subscription at any time inside your account settings or by contacting us at admin@exitnine.ai.

If you cancel your subscription, your cancellation will stop future renewals. You will normally continue to have access to your paid plan until the end of your current billing period, unless your account is terminated earlier under these Terms.

Cancelling your subscription does not automatically delete your Exitnine account. You may delete your account separately inside the app.

If you delete your account, your access to Exitnine will be revoked.

9. Cooling-Off Cancellation Rights

If you are a consumer in the UK, EU or another jurisdiction with statutory cancellation rights, you may have the right to cancel your subscription within a legal cooling-off period.

For UK consumers, this is usually 14 days from the day after the contract is entered into, unless an exception applies.

Because Exitnine provides immediate access to digital services, digital tools, AI coaching, platform features and digital content, your cancellation and refund rights may be affected once access begins.

At checkout, we may ask you to confirm that:

• You want immediate access to Exitnine after payment
• You understand that once digital content or digital services are supplied, your right to cancel and receive a full refund may be reduced or lost where permitted by law

Where the law requires us to provide a refund during a cooling-off period, we will do so.

Where the law allows us to deduct an amount for digital services already supplied, we may deduct a reasonable amount for the access or services you have already received.

Nothing in these Terms removes any cancellation rights you have by law.

10. Renewal Cooling-Off Rights

Where required by applicable subscription laws, including any UK subscription-contract rules that apply to Exitnine, you may have additional cancellation rights after certain subscription renewals.

This may include a renewal cooling-off period after:

• A free or discounted introductory period ends
• A trial converts into a paid subscription
• An annual or longer subscription renews automatically

Where these rules apply, we will provide any required notices and cancellation rights.

If the law gives you a right to cancel after renewal, we will honour that right.

11. Refunds

Except where required by law, subscription payments are generally non-refundable once paid access has started.

This means that if you cancel a monthly or annual subscription part-way through a billing period, you will not usually receive a refund for the unused part of that billing period.

However, we will provide a refund where required by law.

We may also provide a refund or account credit where:

• You were charged after validly cancelling
• There was a billing error
• You were charged the wrong amount
• Your account was duplicated by mistake
• Exitnine suffered a major outage or serious service failure
• We decide, at our discretion, that a goodwill refund is appropriate

Annual subscriptions are not automatically refunded on a pro-rata basis if cancelled part-way through the year, unless required by law or agreed by us.

Refund requests should be sent to admin@exitnine.ai.

We aim to review refund requests fairly and reasonably.

12. Faulty Digital Content or Service Failure

Exitnine must provide digital content and digital services in line with your consumer rights.

If digital content is faulty, not as described, not fit for purpose, or not provided with reasonable care and skill, you may be entitled to a repair, replacement, repeat performance, price reduction or refund, depending on the circumstances and applicable law.

If you believe Exitnine has not been provided properly, contact us at admin@exitnine.ai.

We may ask you for details of the issue so we can investigate and try to resolve it.

13. Refund Timing

Where we agree that a refund is due, or where the law requires us to provide one, we will process it without undue delay.

Refunds will usually be made back to the original payment method unless we agree otherwise or the payment provider requires a different process.

Where applicable law sets a specific refund deadline, we will comply with that deadline.

14. Upgrades and Downgrades

You may upgrade or downgrade between Standard and Pro where this feature is available.

If you upgrade during a billing period, the change may be prorated by Stripe or our payment provider.

If you downgrade during a billing period, the downgrade will usually take effect from your next billing period.

Feature access may change when your plan changes.

15. Price Changes

We may change our prices from time to time.

Where a price change affects your existing subscription, we will aim to give you at least 14 days' notice by email before the change takes effect.

If you do not agree to a price change, you should cancel your subscription before the new price applies.

Continued use after the price change takes effect means you accept the new price.

16. No Professional Advice

Exitnine is not a regulated advisory service.

You acknowledge and agree that Exitnine does not provide:

• Medical advice
• Mental health diagnosis or treatment
• Therapy or counselling
• Financial advice
• Investment advice
• Tax advice
• Legal advice
• Employment advice
• Business advice
• Emergency support
• Crisis intervention

Information, prompts, plans, suggestions, coaching responses and AI outputs are provided for general self-development, educational and informational purposes only.

You are responsible for your own decisions, actions and outcomes.

You should speak to a qualified professional before making serious medical, mental health, financial, tax, legal, career, business or personal decisions.

17. Emergencies and Crisis Situations

Exitnine is not designed for emergencies.

Do not use Exitnine if you need urgent help.

If you are in immediate danger, may harm yourself or others, or need urgent medical, mental health, legal or safety support, contact emergency services or an appropriate crisis service immediately.

Exitnine cannot monitor all user activity in real time and cannot guarantee that it will identify or respond to crisis situations.

18. AI Features

Exitnine uses AI to generate coaching responses, plans, prompts, reflections, summaries, insights and suggestions.

AI outputs may be inaccurate, incomplete, outdated, unsuitable, repetitive, biased, emotionally unsuitable or inappropriate.

You should not rely on AI outputs as professional advice or as the sole basis for important decisions.

We do not guarantee that AI responses will:

• Be accurate
• Be complete
• Suit your personal circumstances
• Produce a particular outcome
• Be consistent between users or sessions
• Be free from errors

Similar or identical AI outputs may be generated for other users.

19. AI Usage Restrictions

You must not use Exitnine or its AI features to:

• Generate illegal, harmful, abusive, hateful, deceptive or exploitative content
• Harass, threaten or abuse others
• Create scams, spam or phishing content
• Produce content that infringes another person's rights
• Obtain instructions for wrongdoing
• Manipulate, jailbreak or bypass AI safety systems
• Reverse engineer, extract or copy underlying prompts, models, systems or workflows
• Create a competing product or service
• Provide paid coaching or advisory services to others unless we have authorised this in writing

We may restrict or suspend your access if we believe you are misusing AI features.

20. Health, Wellbeing and Finance Tools

Exitnine may include health, wellbeing and finance tracking features.

These tools are for self-reflection, habit tracking, planning, personal organisation and personal awareness.

They are not medical, therapeutic, financial, investment, tax or legal advice.

You must not use Exitnine as a substitute for professional advice, diagnosis, treatment or regulated financial guidance.

You should not enter highly sensitive information unless it is necessary for your use of the platform and you are comfortable with it being processed as described in our Privacy Policy.

You should speak to a suitably qualified professional before changing medication, treatment, diet, exercise, sleep routines, mental health support, budgeting decisions, investment decisions, debt decisions, tax decisions or other significant personal decisions.

21. Community Features

Exitnine may include community features, including profiles, posts, comments, Circles, reactions, direct messaging and member interaction.

You are responsible for what you post, send or share.

You must not use community features to:

• Harass, threaten, bully or abuse others
• Post hate speech or discriminatory content
• Post illegal content
• Post sexual, exploitative or abusive content
• Scam, mislead or defraud users
• Spam users
• Impersonate another person
• Share someone else's private information
• Promote investment schemes, get-rich-quick schemes or misleading opportunities
• Make medical claims or dangerous health claims
• Scrape, collect or misuse user data
• Send abusive or unwanted direct messages
• Damage the experience for other users

We may moderate community content.

We may remove, hide, restrict or edit content without notice where we believe it breaches these Terms, creates risk, harms users, or damages Exitnine.

We may suspend or remove your access to community features while keeping the rest of your paid account active.

We may also suspend or terminate your entire account for serious or repeated breaches.

22. Public and Private Circles

Exitnine may allow public and private Circles.

Content in public Circles may be visible to Exitnine members.

Content in private Circles is intended to be visible only to approved members of that Circle.

However, you should not post anything in any Circle that you would not be comfortable being shared, copied, screenshotted or disclosed by other users.

We are not responsible for users copying, sharing or misusing content they can access.

23. Direct Messages

Exitnine may allow users to send direct messages.

You must not use direct messages for abuse, harassment, spam, scams, unwanted promotion or any unlawful purpose.

We may review direct messages where necessary for moderation, user safety, abuse prevention, support, technical investigation, legal compliance or enforcement of these Terms.

Users may report messages, posts, profiles or other content.

24. User Content

"User Content" means content you submit, upload, write, post, send or create on Exitnine.

This includes:

• Profile content
• Journal entries
• Chat messages
• Posts
• Comments
• Direct messages
• Tracker entries
• Images
• Files
• Feedback
• Any other content you provide

You own your User Content.

However, by submitting User Content to Exitnine, you give us a worldwide, non-exclusive, royalty-free licence to host, store, process, display, reproduce, adapt and use that content as necessary to operate, provide, secure, moderate, improve and support Exitnine.

For community content, this includes displaying your content to other users according to the relevant feature, privacy setting or Circle setting.

You confirm that you have the rights needed to submit your User Content and that it does not infringe anyone else's rights.

25. Deleting User Content

Where available, you may delete your own posts, comments, journal entries, chats and other content.

If you delete your account, your posts and community content should disappear from the platform where reasonably possible.

Some content may remain for a limited period in backups, logs, moderation records or legal/security records.

We may retain information where required for legal, tax, accounting, security, dispute resolution or compliance reasons.

26. Use of Anonymised Content

We may use anonymised, aggregated or de-identified information to improve Exitnine, understand usage, develop features, create internal reports or promote the platform.

We may use anonymised quotes, patterns, outcomes or examples without asking for additional permission, provided they do not reasonably identify you.

We will not use your name, profile photo or clearly identifiable testimonial in external marketing without appropriate permission.

27. Feedback

If you provide feedback, ideas, suggestions or feature requests, you allow us to use them without restriction or payment to you.

You agree that we may use feedback to improve Exitnine or develop new features.

28. AI-Generated Outputs

"AI Output" means content generated by Exitnine's AI features, including plans, prompts, summaries, reflections, messages, suggestions and coaching responses.

To the extent AI Output is capable of ownership, Exitnine owns or controls the rights in AI Output generated through the platform, subject to any rights you have in your own User Content.

We give you a personal, non-exclusive licence to copy, export and use AI Output for your own personal, non-commercial purposes.

You must not:

• Resell AI Output
• Package AI Output as a competing product
• Use AI Output to create a competing coaching platform
• Claim that AI Output was created independently of Exitnine
• Use AI Output in a way that breaches these Terms or applicable law

29. Exitnine Intellectual Property

Exitnine owns or licenses all rights in the platform, including:

• The Exitnine name
• The Exitnine logo
• Brand assets
• Website and app design
• Software
• User interface
• Workflows
• Coaching frameworks
• The Exit
• 4 Core Pillars
• Prompts
• Original content
• Platform structure
• Features
• Databases
• Documentation

You must not copy, reproduce, modify, reverse engineer, scrape, sell, rent, license, distribute or create derivative works from Exitnine's intellectual property unless we have expressly allowed it in writing.

No rights are transferred to you except the limited right to use Exitnine in accordance with these Terms.

30. Acceptable Use

You must not:

• Break the law
• Breach these Terms
• Misuse Exitnine
• Interfere with the platform's operation
• Attempt to gain unauthorised access to systems or accounts
• Upload malware or harmful code
• Use bots, scrapers or automation without permission
• Reverse engineer or attack the platform
• Overload, disrupt or damage our infrastructure
• Bypass access controls or subscription restrictions
• Copy restricted features or content
• Use Exitnine to build or support a competing product
• Use Exitnine for commercial coaching or advisory services without our written permission

We may investigate suspected breaches and take action where appropriate.

31. Events and Third-Party Links

Exitnine may include an Events page or resources that link to third-party events, masterminds, workshops, websites, products or services.

Unless we clearly state otherwise, Exitnine does not sell tickets for third-party events.

Third-party events and services are operated by third parties, not Exitnine.

We are not responsible for:

• Third-party event quality
• Ticket prices
• Cancellations
• Refunds
• Safety
• Availability
• Content
• Promises
• Claims
• User experience
• Third-party websites
• Third-party terms

Pro users may receive access to the Events page, but any third-party event fees or purchases are separate from your Exitnine subscription unless stated otherwise.

You are responsible for reviewing third-party terms before purchasing or attending anything outside Exitnine.

32. Google Calendar and Integrations

Exitnine may allow optional integrations, including Google Calendar.

If you connect Google Calendar or another integration, you authorise Exitnine to access, display, read, create, edit and delete calendar events as needed to provide the integration.

You can disconnect integrations where this feature is available.

You are responsible for checking that calendar events, reminders, dates and times are accurate.

We are not responsible for missed events, incorrect scheduling, calendar sync failures or third-party integration issues, except where the law says otherwise.

33. Availability and Changes to Exitnine

We do not guarantee that Exitnine will always be available, uninterrupted, secure or error-free.

Exitnine may be unavailable due to:

• Maintenance
• Updates
• Bugs
• Outages
• Third-party provider failures
• Security issues
• Technical problems
• Events outside our control

We may change, update, suspend, remove or replace features over time.

Where practical, we will aim to notify paid users before major feature removals.

Because Exitnine is an evolving product, some features may be experimental, unfinished, inconsistent or changed as we improve the platform.

34. Beta and Early-Stage Features

Exitnine may launch or operate features in beta, testing or early-access form.

Beta features may:

• Contain bugs
• Be changed or removed
• Produce inconsistent results
• Have limited functionality
• Be unavailable at times

You use beta and experimental features at your own risk.

35. Support and Complaints

You can contact us at admin@exitnine.ai.

We aim to respond to support requests and complaints within 48 hours, but this is not guaranteed.

We will try to resolve disputes informally before either party begins formal legal action, except where urgent legal action is needed.

36. Suspension and Termination

We may suspend, restrict or terminate your account if we believe that:

• You breached these Terms
• You misused Exitnine
• You created risk for other users
• You abused staff or support channels
• You threatened, harassed or harmed others
• Your payment failed
• You provided false information
• Your account is inactive for a long period
• We are required to do so by law
• Continuing to provide access would create legal, security, commercial or reputational risk

If your account is terminated for breach of these Terms, you may lose access immediately and may not be entitled to a refund.

You may delete your account inside the app.

If you delete your account, access is revoked.

37. Data and Privacy

Our handling of personal information is explained in our Privacy Policy.

By using Exitnine, you acknowledge that your personal information will be processed in accordance with our Privacy Policy.

You are responsible for ensuring that any information you provide is accurate and that you have the right to provide it.

38. Legal Disclaimer

Your use of Exitnine is also subject to our Legal Disclaimer.

The Legal Disclaimer explains important limits around AI coaching, professional advice, health and wellbeing tools, finance tools, journaling, community content, events, integrations and platform results.

By using Exitnine, you acknowledge that you have read and understood the Legal Disclaimer.

39. No Guaranteed Results

Exitnine does not guarantee any specific result, outcome or transformation.

We do not guarantee that using Exitnine will:

• Help you make money
• Help you quit your job
• Help you build a business
• Improve your mental health
• Improve your physical health
• Improve your confidence
• Improve your discipline
• Improve your relationships
• Improve your career
• Improve your finances
• Help you achieve your goals
• Change your lifestyle
• Produce any particular personal or professional outcome

Your results depend on many factors outside Exitnine's control, including your actions, circumstances, consistency, skills, decisions, health, finances, environment and external opportunities.

40. Disclaimers

Exitnine is provided on an "as is" and "as available" basis.

We do not guarantee that:

• Exitnine will meet your expectations
• Exitnine will produce a particular result
• AI outputs will be accurate or suitable
• Community interactions will be useful or positive
• Third-party integrations will work continuously
• The platform will be uninterrupted or error-free
• Defects will always be corrected immediately
• Exitnine will help you achieve any particular personal, financial, career, business, health or lifestyle outcome

You use Exitnine at your own risk.

41. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

This includes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under applicable law

Subject to the above, we are not responsible for:

• Loss of income
• Loss of profits
• Loss of opportunity
• Loss of business
• Loss of goodwill
• Emotional distress caused by reliance on AI outputs
• Decisions you make based on Exitnine
• User-generated content
• Community interactions
• Direct messages
• External events
• Third-party websites or services
• Third-party integration failures
• Data entered incorrectly by you
• Your failure to act on professional advice
• Your reliance on AI-generated content as professional advice

Where we are liable to you, our total liability will be limited to the amount you paid to Exitnine in the 12 months before the event giving rise to the claim, unless the law requires otherwise.

42. Consumer Rights

Nothing in these Terms affects your statutory consumer rights.

If you are a consumer, you may have legal rights that cannot be excluded or limited by these Terms.

If there is a conflict between these Terms and rights you have under applicable consumer law, your statutory rights will apply.

43. Changes to These Terms

We may update these Terms from time to time.

If we make material changes, we will notify you by email.

Your continued use of Exitnine after updated Terms take effect means you accept the updated Terms.

If you do not agree to the updated Terms, you should stop using Exitnine and cancel your subscription.

44. Transfer of Rights

We may transfer our rights and obligations under these Terms to another organisation, including in connection with a merger, acquisition, restructuring, sale of assets or similar transaction.

You may not transfer your rights or obligations under these Terms without our written permission.

45. Severability

If any part of these Terms is found to be invalid, unlawful or unenforceable, the rest of the Terms will continue to apply.

46. No Waiver

If we do not enforce a right under these Terms, that does not mean we have waived that right.

We may still enforce it later.

47. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction over disputes relating to these Terms.

If you live outside England and Wales, you may also have rights under the mandatory consumer laws of your country of residence.

48. Contact

For support, complaints or questions about these Terms, contact:

admin@exitnine.ai